This incident has now been resolved. If you are continuing to have issues with your phone bank, please email support@impactive.io for more assistance.
Posted Sep 28, 2022 - 23:50 UTC
Monitoring
Our engineers are now observing that access to the Impactive app is restored. Additionally, a fix has been implemented and volunteers should now be able to connect to phone banks without issue. We continue to monitor our systems for stability.
Posted Sep 28, 2022 - 22:58 UTC
Update
Our engineering team is deploying a fix for the phone bank connection issues. In the meantime, access might be intermittently available as the fix is taking place.
Posted Sep 28, 2022 - 22:50 UTC
Identified
Access to the Impactive admin and volunteer apps have been restored; however, our team continues to investigate issues connecting to the phone banking tool.
Posted Sep 28, 2022 - 22:46 UTC
Update
Our engineers are currently investigating issues accessing the Impactive admin and volunteer applications.
Posted Sep 28, 2022 - 22:40 UTC
Investigating
We are currently observing issues connecting to the Impactive phone banking tool. This issue has been escalated to our engineers.
Posted Sep 28, 2022 - 22:04 UTC
This incident affected: Actions (Broadcast, Phone Banking, Peer to Peer, Friend to Friend, Canvassing, Social Sharing, Video Stories, Surveys, Open a Webpage, Voter Registration) and Admin, Mobile app, Web app.